Remote deposit capture information for use
Frequently Asked Questions
Mobile Deposit FAQ's, Instructions for use, and Terms and Conditions
What are the membership requirements for opening an account?
We welcome persons who live, work, worship, or attend school, in and businesses and other legal entities located in the cities of Marlborough, Newton, Waltham, or Watertown or the towns of Acton, Arlington, Ashland, Ayer, Bedford, Belmont, Boxborough, Carlisle, Chelmsford, Concord, Framingham, Holliston, Hopkinton, Hudson, Lexington, Lincoln, Littleton, Maynard, Natick, Sherborn, Shirley, Stow, Sudbury, Wayland, Westford, or Weston, Massachusetts; and also included are spouses of persons who died while within the field of membership of this credit union, employees of this credit union, volunteers in the community, members of the immediate family or household, and organizations of such persons.
How do I open an account at the Credit Union?
If you meet the field of membership requirements you can create an account here and take advantage of the many services we offer.
How do I get sign up for Virtual Branch Internet Banking?
The self-enrollment for Virtual Branch Internet Banking can be completed here:
I would like to install the mobile banking app on my smartphone, how do I do this?
To install the mobile banking app please do the following:
- Login to Virtual Branch internet banking
- Click on the “Self Service” Tab
- Under “Additional Services” click on “Mobile Money”
How do I sign up for eStatements?
Simply log in to Virtual Branch Internet Banking and enroll under the “Self Service” tab. A valid, active email address is required to enroll. You can add/update your email address under the “Self Service” tab as well.
Which accounts can receive eStatements?
A: eStatements are available on all deposit accounts, including loans, certificates and money markets.
How do I access my eStatements?
Your monthly eStatement is available around the 3rd of each month. You will receive an email alert notifying you when available. Simply logon to Virtual Branch Internet Banking, select the “Self Service” tab then select eStatements under “Additional Services”.
Can eStatement availability alerts be sent to more than one email address?
No. E-Statements are only sent to one email address for your security.