Help Center

 

FAQs

 Here at MetroWest our customers come first. Therefore, we have collected a list of Frequently Asked Questions to make your experience with us as positive as possible.

Mobile Deposit FAQ's, Instructions for use, and Terms and Conditions

Remote deposit capture information for use:

What are the membership requirements for opening an account?

We welcome persons who live, work, worship, or attend school, in and businesses and other legal entities located in the cities of Marlborough, Newton, Waltham, or Watertown or the towns of Acton, Arlington, Ashland, Ayer, Bedford, Belmont, Boxborough, Carlisle, Chelmsford, Concord, Framingham, Holliston, Hopkinton, Hudson, Lexington, Lincoln, Littleton, Maynard, Natick, Sherborn, Shirley, Stow, Sudbury, Wayland, Westford, or Weston, Massachusetts; and also included are spouses of persons who died while within the field of membership of this credit union, employees of this credit union, volunteers in the community, members of the immediate family or household, and organizations of such persons.

How do I open an account at the Credit Union?

If you meet the field of membership requirements you can create an account here and take advantage of the many services we offer.

How do I get sign up for Virtual Branch Internet Banking?

The self-enrollment for Virtual Branch Internet Banking can be completed here: 

Enroll Now

I would like to install the mobile banking app on my smartphone, how do I do this?

To install the mobile banking app please do the following:

  1. Got to the Play Store or App Store and search for MetroWest Community FCU or click MetroWest Mobile App 

If you’re not enrolled in Virtual Branch Internet Banking, please follow this link to enroll: 

Enroll Now

How do I sign up for eStatements?

Simply log in to Virtual Branch Internet Banking and enroll under the “Self Service” tab. A valid, active email address is required to enroll. You can add/update your email address under the “Self Service” tab as well.

Which accounts can receive eStatements?

eStatements are available on all deposit accounts, including loans, certificates and money markets.

How do I access my eStatements?

Your monthly eStatement is available around the 3rd of each month. You will receive an email alert notifying you when available. Simply logon to Virtual Branch Internet Banking, select the “Self Service” tab then select eStatements under “Additional Services”.

Can eStatement availability alerts be sent to more than one email address?

No. E-Statements are only sent to one email address for your security.

Is there a fee for eStatements?

No, eStatements are free!

Are eStatements safe and secure?

Yes, eStatements are stored on secure encrypted servers with several layers of protection. In addition, they reduce the risk of identity theft occurring as with paper statements.

Can I choose any date to receive eStatements?

No. Your eStatements will be available at the same time as your current paper statements.

How many months of eStatement history will be available?

When you enroll for eStatements, you will have access to 2 years of eStatements.

Are eStatements available for business accounts?

Yes.

What if I need a copy of one of my checks? Can I view and print my checks with eStatements?

Yes. These are also available on your internet banking transaction history.

Will eStatements look the same as paper statements?

Yes, eStatements are identical to paper statements.

What should I do if I want to change back to paper statements?

Contact the credit union and we can revert your statements back to paper.

If I have more questions, who can I contact?

If you have questions about eStatements, please contact the credit union at 508-879-5522 or 877-482-6055. We would be happy to assist you.

Emergency Contact

We’re here to help our customers. If your credit or debit card has been lost or stolen please click the link below and call us immediately. If you have a different emergency please contact us.

Lost or stolen credit/debit card

 

Rate Calculators

Remote Deposit Capture

Deposit your checks anywhere, anytime — our remote deposit service is free and easy to use. You'll save a trip to the branch by using your mobile phone to deposit checks securely.

See FAQs

Savings Calculator

Use the Savings Calculator to determine how much you will need to save to reach a determined savings goal.

Calculate your Savings

Loan Calculator

Use the Loan Calculator to answer questions concerning finance amounts, payment options, interest rates and financing terms.

Calculate your Loan

 

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